Shipping Policy
At Airpedic®, we believe delivery should feel just as thoughtful and seamless as the sleep experience you’re investing in. Every Airpedic® mattress is carefully prepared, securely packaged, and shipped with trusted carriers to ensure it arrives safely and in excellent condition.
Below you’ll find everything you need to know about shipping timelines, delivery methods, and what to expect once your order is placed.
Shipping Cost
Airpedic® shipping is a flat rate of $249 for deliveries within the contiguous United States.
Promotional Free Shipping
From time to time, we offer free shipping promotions, typically when an Airpedic® mattress is purchased together with an adjustable bed base. If free shipping is available, it will be clearly displayed during checkout.
Where We Ship
We currently ship to customers in the contiguous United States (lower 48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. Territories
- International locations
If you are unsure whether we can ship to your area, we encourage you to contact our team prior to ordering.
How Your Airpedic® Order Ships
Because Airpedic® mattresses are precision-built and designed with specialized internal technology, we ship them using professional carriers that are equipped to handle large, high-value items safely.
Mattress Delivery (Freight / LTL Shipping)
All Airpedic® mattresses are shipped via LTL freight carrier delivery (Less-Than-Truckload freight). This method is used for large items that require careful handling and secure transport.
Your mattress will be shipped on a freight truck and delivered to the address provided at checkout.
Accessories & Smaller Items (UPS Shipping)
Smaller items such as:
- Pumps
- Replacement parts
- Accessories
- Select smaller-sized items (when applicable)
may ship separately via UPS.
If your order includes both a mattress and accessories, you may receive multiple shipments arriving at different times.
Processing & Production Time
Most orders are processed within 1–3 business days after purchase.
Because our products are crafted with premium materials and built for long-term performance, some orders may require additional preparation time before shipping.
Once your order has shipped, you will receive confirmation and tracking details.
Estimated Delivery Timeline
Once shipped, most customers can expect delivery within approximately:
7–14 business days
Delivery timelines may vary based on:
- Your location
- Carrier scheduling availability
- Weather conditions or regional shipping delays
While we always aim to meet estimated delivery windows, we appreciate your patience if carrier-related delays occur.
Freight Delivery Scheduling (LTL Delivery Appointments)
Freight deliveries typically require scheduling. In most cases, the freight carrier will contact you directly to arrange a delivery appointment.
To ensure a smooth delivery experience, please provide a valid phone number at checkout.
Important Notes About Freight Delivery
- Freight carriers typically deliver to the curbside or driveway area.
- The driver may not be able to bring the mattress inside your home unless upgraded delivery services are available in your area.
- Someone should be present to receive the shipment at the scheduled time.
If you live in an apartment complex, gated community, or remote location, we recommend contacting us before ordering so we can help confirm delivery access.
Tracking Your Shipment
Once your order ships, you’ll receive an email with tracking information.
Freight shipments may not show detailed tracking updates immediately, and tracking systems may take 24–48 hours to reflect movement.
If you ever have questions, our customer support team is happy to assist with tracking updates or delivery coordination.
Receiving Your Delivery
When your Airpedic® shipment arrives, we recommend inspecting the packaging before accepting delivery.
If you notice visible damage:
- Take photos right away
- Note the damage on the delivery receipt (if applicable)
- Contact Airpedic® customer support immediately
We take pride in our product quality and will work quickly to ensure any shipping concerns are resolved properly.
Shipping Delays
While we work with trusted carriers and experienced freight partners, occasional delays may occur due to:
- Severe weather
- Carrier scheduling issues
- Regional delivery limitations
- High seasonal shipping demand
Airpedic® is not responsible for carrier delays outside our control, but we will always support you in tracking your shipment and ensuring it arrives as quickly as possible.
Address Accuracy
Please double-check your shipping address before placing your order.
If an address correction is needed, contact us as soon as possible. Once an order has shipped, rerouting or rescheduling may not be possible and may result in additional fees.
Questions? We’re Here to Help
If you have any questions about shipping, delivery timing, or your order status, our team is always happy to assist.
Airpedic® Customer Support
Phone: (800) 875-1973
Email: clientcare@airpedic.com
Hours: Monday through Friday 8am – 6pm PST, Saturday/Sunday 10am – 6pm PST